Getting help
How to reach us
- Check the FAQ. Many questions are answered in the section below — it's the quickest fix.
- Email our team. Send a note to thomashaugaard11@gmail.com describing what happened.
- Include the details. Your device model, iOS version, and Pairly version (Settings → About) help us find the problem faster. A screenshot is gold.
We aim to reply within 1–2 business days.
FAQ
Frequently asked questions
How do I create an account?
Open Pairly and tap Sign up on the welcome screen. Follow the prompts to set up your profile. Edit to match your actual flow.
I forgot my password — what do I do?
On the sign-in screen, tap Forgot password and enter your email. We'll send you a link to reset it. If it doesn't arrive, check your spam folder. Edit to match your actual flow.
How do I delete my account and data?
Go to Settings → Account → Delete account, or email us and we'll handle it for you. Deleting your account permanently removes your associated data. Edit to match your actual flow.
The app is crashing or behaving strangely.
First, make sure you're on the latest version from the App Store and try restarting the app. If the problem continues, email us with your device model and iOS version so we can investigate.
How do I report a bug or suggest a feature?
We'd love to hear it. Email thomashaugaard11@gmail.com with as much detail as you can — your feedback shapes what we build next.
Where can I read your privacy policy?
Our privacy policy is available here. Replace # with your privacy policy URL.
Still stuck?
We're here to help
If you didn't find what you were looking for, just send us a message. Real people read every email, and we'll do our best to get you back on track.